Terms of Service

1. What is yumpara

yumpara is a platform where someone with a spare room posts a listing and someone looking for a room contacts them directly. No commission, no middleman. Room sweet room.

yumpara provides the space where listings are published and where people write to each other. We are not an estate agency, we do not act as brokers, we take no part in the negotiation, we do not collect rent, deposits or holding fees, and we are not a party to the tenancy agreement. We do not see the rooms, we do not inspect them and we do not guarantee that they exist, that they are as described or that whoever posts them has the right to let them. Every agreement is reached directly between the people involved.

2. Your account

One account per person is allowed. Profile information must be accurate and up to date. Login credentials are personal: whoever shares them is responsible for anything done with their account.

3. What you can post

You may only post rooms you have available and that are genuinely free. Price, bills, size, conditions and photos must match reality, and the photos must show the accommodation you are offering.

You may not post: rooms that do not exist or that you have no right to let; listings whose price, bills or conditions differ from the real ones; photos that do not show the accommodation offered; requests for payment, deposits or transfers before the room has been seen; listings that hide a brokerage business; hotels, guest houses and holiday lets; other people's personal data, documents, login credentials; and anything the law forbids you to publish or to let.

Turning someone down because of their origin, the colour of their skin, their religion, their nationality, their sexual orientation or a disability is against the law, and listings may not contain exclusions of that kind. A gender preference among people sharing the same home remains allowed, and the posting form provides for it.

yumpara is for direct agreements between people. It may not be used to act as a broker, to collect contacts, to advertise products or services, or to send promotional messages to other users. Asking for money to put two people in touch is grounds for closing the account.

4. Your photos and texts

The photos and texts you post remain yours.

By posting a listing, you grant us a free, non-exclusive, worldwide license to use the photos and texts from that listing to display the listing on the site and to promote yumpara, including on our social media channels, in press communications, and in promotional materials. We may adapt them as needed for publication: cropping, resizing, changing format, and adding our logo. We do not sell them to third parties and do not use them to advertise other products.

The license lasts as long as the listing is published. When you delete a listing or your account, the license continues to apply only to material already published before deletion, which we may not be able to remove from channels where it has been published. You can still write to [email protected] to request removal of a specific publication: we will remove it from channels we control.

By posting you declare that the photos are yours or that you have the right to use them, that they show the accommodation you are offering, and that they do not show people who have not consented.

5. Viewings

Viewings take place in person, outside the platform. You decide where and when to meet and you do so at your own risk. We advise seeing the room before signing anything and before handing over any money, and telling someone where you are going. yumpara does not arrange, accompany or insure viewings.

Do not send money to someone you have not met, and do not pay a deposit for a room you have not seen. Nobody from yumpara will ever ask you for a payment on behalf of a landlord. If someone does, report it to us.

6. How to behave

• Posting misleading listings, rooms that do not exist or listings that infringe the rights of others is prohibited
• Harassing other users or publishing offensive content is forbidden
• One account per person is allowed

You may not mass extract site content using automated programs, circumvent technical limits, overload the service, attempt to access restricted areas, or create accounts with false information to circumvent a suspension.

7. Reports and moderation

We may remove listings, messages, reviews and profiles that breach these terms or the law, and suspend or close the accounts responsible. Where possible we do so after a warning, but in cases of serious breaches, of risk to users or of an order from the authorities we act immediately.

Anyone can report content using the report button on listings and profiles, or by writing to [email protected]. We review reports in a reasonable timeframe and communicate the outcome to the person who reported it.

If we remove your content or restrict your account, we will tell you what we did and why. You can contest the decision by writing to [email protected]: we will review the case and respond to you. This does not affect your right to appeal to a court.

8. Our content

The yumpara name, logo, graphics, website text, and software are ours. You can use the service, not copy it.

9. Liability

The service is provided as it is. We do not guarantee that it will always be reachable, free of errors or fit for a particular purpose, and we may suspend or change it for maintenance or for technical reasons.

We are not liable for what users write, post or do, for the accommodation offered, for the contracts that get signed, for the sums that get paid, for what happens during viewings, nor for indirect damages, loss of data or lost profit. We are not liable for interruptions caused by matters beyond our control. Nothing in these terms excludes our liability for wilful misconduct or gross negligence, or for personal injury, nor does it limit the rights the law gives consumers.

If a third party makes a claim against us because of something you posted or did on yumpara, you will indemnify us from the expenses and damages that result.

10. Account Closure

You can close your account anytime from settings. We can close or suspend an account in case of violation of these terms, fraudulent use, or legal obligation. Upon closure, listings are removed; what we retain and for how long is described in the privacy policy.

11. Statistics, Communications, Assignment

We may publish aggregated, anonymous statistics about the use of the service, for example how many rooms are available in a city. They are numbers, and they cannot be traced back to any person.

We write to your account email address for service-related communications: received messages, notices about your listings, important changes. These communications are part of the service. You decide which to receive and how from notification settings. Promotional communications are sent only to those who have given specific consent, which can be revoked at any time.

We may assign the contract to whoever takes over the management of the service. If this involves different treatment of your data, we will inform you beforehand, and you remain free to close your account.

12. Changes

We may change these terms at any time and at our discretion. The updated version is published on this page with the date of the change and, if it is a significant change, we notify registered users. By continuing to use yumpara after publication you accept the new version. If you do not accept it you can close your account at any time in the settings.

13. After Closure

The clauses on content license, liability, indemnification, applicable law, and jurisdiction remain valid even after account closure.

14. Applicable Law

Italian law applies. For consumers residing in the European Union, the protections of their country and the court of their place of residence remain in effect. For disputes, the European ODR platform is available: ec.europa.eu/consumers/odr

15. Contact

For anything: [email protected]